Terms & Conditions

Uncuva Design Ltd: Terms and Conditions

Last Updated: 02.03.2025

Welcome to Uncuva Design Ltd (“Uncuva,” “we,” “us,” or “our”). These Terms and Conditions (“Terms”) outline the rules and regulations governing our services. By engaging our services, you agree to comply with these Terms.

1. Introduction

1.1. These Terms apply to all services provided by Uncuva, including but not limited to web design, digital marketing, SEO, Google Ads PPC, and lead generation. 1.2. By using our services, you acknowledge that you have read, understood, and agree to these Terms.

2. No Results – No Fee Policy

2.1. Policy Overview

Uncuva operates under a strict No Results – No Fee policy for Google Ads PPC and Lead Generation services. This means you only pay if we deliver measurable results.

2.2. One-Off Setup Charge

A non-refundable setup charge of £250 is required before the campaign begins. This fee covers strategy development, account setup, and administrative costs. The setup charge is separate from advertising spend and does not count towards service fees under this policy.

2.3. Eligibility

To qualify for the No Results – No Fee policy, clients must:

• Follow Uncuva’s strategy recommendations, including ad spend and targeting.
• Provide necessary business information, access, and assets.
• Maintain the agreed-upon minimum ad budget throughout the campaign.

2.4. Definition of “Results”

“Results” are defined based on key performance indicators (KPI’s) agreed upon before the campaign starts, such as:

• A set number of qualified leads generated.
• A predefined return on ad spends (ROAS) or conversion rate.
• Any other measurable goals agreed in writing.

If the agreed results are not achieved within the specified timeframe, the client will not be required to pay Uncuva’s service fees (excluding ad spend and the setup charge).

2.5. Exclusions & Limitations

The No Results – No Fee policy does not apply if:

• The client alters the campaign settings, budget, or content without approval.
• External factors (e.g., market changes, website issues) impact performance.
• The client does not provide necessary materials or follow Uncuva’s recommendations.
• Results are met, but the client disputes lead quality outside of agreed parameters.

2.6. Payment Terms

• The £250 setup charge is due before the campaign starts and is non-refundable.
• If results are met, the client must pay Uncuva’s service fee as per the agreed terms.
• Ad spend is the client’s responsibility and is not covered under this policy.
• Late payments are subject to Uncuva’s Terms & Conditions.

2.7. Dispute Resolution

Any disputes must be raised in writing within 7 days of the campaign’s conclusion. Uncuva will review performance data and provide evidence of results.

3. General Terms

3.1. Quotations & Acceptance

All quotations are valid for 30 days from the date of issue. A contract is formed when the Client accepts the quotation in writing or Uncuva begins providing services.

3.2. Client Responsibilities

The Client must provide accurate and complete information for project execution. Delays due to missing information or approvals may result in additional charges.

3.3. Fees & Payment

Payments must be made within 30 days of the invoice date unless otherwise agreed. Late payments incur interest at 4% per annum above the Bank of England base rate. Uncuva reserves the right to suspend services for overdue invoices.

3.4. Changes & Amendments

Any changes to the scope of work must be agreed in writing. Additional fees may apply.

3.5. Intellectual Property

Upon full payment, the Client receives a non-exclusive, non-transferable license to use the deliverables. Uncuva retains ownership of pre-existing materials incorporated into the project.

3.6. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information.

3.7. Limitation of Liability

Uncuva is not liable for indirect, incidental, or consequential damages. Liability is capped at the total fees paid by the Client for the Services.

3.8. Termination

Either party may terminate the contract with 30 days’ written notice. Uncuva may terminate immediately if the Client breaches key terms or fails to make payments.

3.9. Privacy & Data Protection

Client data is handled per Uncuva’s Privacy Policy.

3.10. Governing Law

These Terms are governed by the laws of England and Wales.

For questions regarding these Terms, contact us at hello@uncuvadesign.co.uk or visit our website: www.uncuvadesign.co.uk.